Error 619 when connecting to VPN

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what is an error 619 when connecting to bristol VPN?

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Jonathan (Network Specialist) December 03, 2010 10:48

Error 619 means a connection between your computer and our VPN server couldn't be established. It might mean a firewall, a broken Internet connection at your end, or your Internet provider blocking it.

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Error 619 means a connection between your computer and our VPN server couldn't be established. It might mean a firewall, a broken Internet connection at your end, or your Internet provider blocking it.

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Amy December 12, 2010 11:03

how do i solve this then as i really need to use a program fromt he veterinary department and i can only get on it if i have the VPN?? is there someone i can bring my laptop to or can u help on here?

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how do i solve this then as i really need to use a program fromt he veterinary department and i can only get on it if i have the VPN?? is there someone i can bring my laptop to or can u help on here?

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Jonathan (Network Specialist) December 21, 2010 11:04
It's really difficult to know the exact cause. If you can supply the following information, I might be able to guess at the cause...
- Which firewall software are you using? Windows Firewall, Norton Internet Security, McAfee, some other.
- Which make and model of router do you have?
- Which Internet provider do you have?
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It's really difficult to know the exact cause. If you can supply the following information, I might be able to guess at the cause... <ul> <li>Which firewall software are you using? Windows Firewall, Norton Internet Security, McAfee, some other.</li> <li>Which make and model of router do you have?</li> <li>Which Internet provider do you have?</li> </ul>

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Katy March 24, 2011 10:07

I also have this problem. However I have been able to use the VPN on my laptop previously through the internet in my student house, this is a recent problem for me. Also my housemate is able to connect to the VPN. Therefore I am assuming the problem is not in my router!

I use a Zone Alarm firewall. But have not changed any settings since I was allowed on (that I am aware of...). I am really confused as to what the problem may be.

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I also have this problem. However I have been able to use the VPN on my laptop previously through the internet in my student house, this is a recent problem for me. Also my housemate is able to connect to the VPN. Therefore I am assuming the problem is not in my router! I use a Zone Alarm firewall. But have not changed any settings since I was allowed on (that I am aware of...). I am really confused as to what the problem may be.

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Jonathan (Network Specialist) March 24, 2011 11:26

Hi Katy. Are you and your housemate trying to access the VPN at the same time? Some routers only allow one VPN connection to be made simultaneously, which is a pain.

Zone Alarm can work with the VPN but it's not a great firewall product. We would normally recommend that users remove ZA and revert to the standard Windows firewall which offers more straightforward protection (how often does ZA give you a popup question that you don't understand?!). The built-in Windows firewall works with the VPN without you having to make any changes.

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- Katy March 24, 2011 12:08
  
  OK, I have uninstalled ZA and restarted my computer, but the VPN is still coming up with the same error.
  
  We are not always on simultaneously, for example no-one else is in my house now but it's still not working.
  
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Hi Katy. Are you and your housemate trying to access the VPN at the same time? Some routers only allow one VPN connection to be made simultaneously, which is a pain. Zone Alarm can work with the VPN but it's not a great firewall product. We would normally recommend that users remove ZA and revert to the standard Windows firewall which offers more straightforward protection (how often does ZA give you a popup question that you don't understand?!). The built-in Windows firewall works with the VPN without you having to make any changes.

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Thomas March 28, 2011 15:26

Hi Jonathan, I have the same problem! I am running Windows 7 64 bit, have norton internet security 2011, D-link 615 router and Virgin Media BB (they supplied the router!). Any help would be much appreciated. Cheers!

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Hi Jonathan, I have the same problem! I am running Windows 7 64 bit, have norton internet security 2011, D-link 615 router and Virgin Media BB (they supplied the router!). Any help would be much appreciated. Cheers!

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Jonathan (Network Specialist) March 31, 2011 14:23

Try removing Norton and replacing it with Microsoft Security Essentials (which is free). Not only do you not have to pay to extend your subscription, MSSE works properly, doesn't slow your computer down so much, and doesn't interfere so much with your system. Norton is truly terrible.

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Try removing Norton and replacing it with Microsoft Security Essentials (which is free). Not only do you not have to pay to extend your subscription, MSSE works properly, doesn't slow your computer down so much, and doesn't interfere so much with your system. Norton is truly terrible.

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Thomas April 07, 2011 11:22

To eliminate the problem of security software I have tried setting it up with mac snow leopard 10.6.6. It connected only 1 time out of 5 attempts (also your instructions on your website explaining the process for mac are out dated!). Note also I did not change any settings between attempts.

That eliminates the security software and the router/ our internet connection. As a side - norton previously has been awful but they have since improved it, it is now a which best buy and I have not noticed any effect on my computers performance, or stuff being blocked like ZA or AVG.

Any other ideas!?

Thanks for your help

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To eliminate the problem of security software I have tried setting it up with mac snow leopard 10.6.6. It connected only 1 time out of 5 attempts (also your instructions on your website explaining the process for mac are out dated!). Note also I did not change any settings between attempts. That eliminates the security software and the router/ our internet connection. As a side - norton previously has been awful but they have since improved it, it is now a which best buy and I have not noticed any effect on my computers performance, or stuff being blocked like ZA or AVG. Any other ideas!? Thanks for your help

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Paul April 08, 2011 18:29

Hi Jonathan. I also have this same problem.
I was able to connect previously on my old laptop (i think it was XP) but now I have a new laptop on Windows 7 (64bit). Ive installed the VPN program but i get a 619 error message when I try to connect.
I dont have any extra protection on my laptop - apart from Windows 7 firewall etc.
Whats the best action to take to try and resolve this.
Many thanks.

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- Paul April 08, 2011 20:23
  
  Ive spent some time disabling firewalls, and opening ports but no luck. I believe it maybe to do with the router not allowing VPN to work? I have a DLink DIR 615. Is there a port opening process I can carry out or something like that?
  Thanks again.
  
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Hi Jonathan. I also have this same problem. I was able to connect previously on my old laptop (i think it was XP) but now I have a new laptop on Windows 7 (64bit). Ive installed the VPN program but i get a 619 error message when I try to connect. I dont have any extra protection on my laptop - apart from Windows 7 firewall etc. Whats the best action to take to try and resolve this. Many thanks.

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Thomas April 11, 2011 11:23

Paul, I have had it working (once) using mac osx and a dlink 615 - standard setup, didnt have to open any ports!

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Paul, I have had it working (once) using mac osx and a dlink 615 - standard setup, didnt have to open any ports!

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Christopher April 14, 2011 17:55

Same exact problem, and it doesn't seem like there is a clear solution. I have basically the same exact set-up as Paul and Thomas. DLink DIR 615 supplied by Virgin, Windows 7, spyware Doctor anti-virus, windows firewall. The VPN works sometimes and sometimes it doesn't. I had a good streak going last week where I got it to work 3 or 4 days in a row (sometimes after a couple attempts). Today, no matter what it doesn't seem to want to connect. This is rather frustrating on my end as well.

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Same exact problem, and it doesn't seem like there is a clear solution. I have basically the same exact set-up as Paul and Thomas. DLink DIR 615 supplied by Virgin, Windows 7, spyware Doctor anti-virus, windows firewall. The VPN works sometimes and sometimes it doesn't. I had a good streak going last week where I got it to work 3 or 4 days in a row (sometimes after a couple attempts). Today, no matter what it doesn't seem to want to connect. This is rather frustrating on my end as well.

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Jez August 05, 2012 10:29

Hi Jonathan - hope you're well.

I'm doing some freelance work for the Uni and need to connect to the VPN. I'ts been okay for the past year, but as of last week, I get an error 619 on both of our laptops. Nothing has changed (Win 7, Microsoft Firewall etc.), so I assume it's the Virgin 'superhub'. I've contacted Virgin without joy... any ideas?

Thanks in advance

Jez Butler

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Hi Jonathan - hope you're well. I'm doing some freelance work for the Uni and need to connect to the VPN. I'ts been okay for the past year, but as of last week, I get an error 619 on both of our laptops. Nothing has changed (Win 7, Microsoft Firewall etc.), so I assume it's the Virgin 'superhub'. I've contacted Virgin without joy... any ideas? Thanks in advance Jez Butler

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Jonathan (Network Specialist) August 06, 2012 08:40

Hmm, the Virgin SuperHub is actually a super pain in the arse. I vaguely recall that if you dig through the settings there is something called "VPN passthrough" or "PPTP passthrough". Can you see anything like that on yours?

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Hmm, the Virgin SuperHub is actually a super pain in the arse. I vaguely recall that if you dig through the settings there is something called "VPN passthrough" or "PPTP passthrough". Can you see anything like that on yours?

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Jez August 06, 2012 09:00

Thanks for your quick reply... I've checked connection settings and network devices but can't find this option. The odd thing its that it suddenly happened last week - I've been okay up until then.

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Thanks for your quick reply... I've checked connection settings and network devices but can't find this option. The odd thing its that it suddenly happened last week - I've been okay up until then.

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Jonathan (Network Specialist) August 06, 2012 09:30

According to the Interwebs: "the Virgin SuperHub has an option for PPTP VPN Pass Through under the Content Filter settings". Can you check to see if yours has this?

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According to the Interwebs: "the Virgin SuperHub has an option for PPTP VPN Pass Through under the Content Filter settings". Can you check to see if yours has this?

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Jez August 06, 2012 09:52

Thanks very much Jonathan! I wasted half an hour on the phone yesterday ;-) I've found and enabled it and can now log in.

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Thanks very much Jonathan! I wasted half an hour on the phone yesterday ;-) I've found and enabled it and can now log in.

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Jez August 08, 2012 12:55

Hi Jonathan

Just wondering if you could put my mind at rest: In addition to working from home, I'm using BT Openzone from my office, going via the Uni VPN for my freelance work. As Openzone has security issues, they offer their own but state that it won't work if another is installed. Is it okay for me to use the UoB VPN to make online payments?

Thanks again

Jez

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Hi Jonathan Just wondering if you could put my mind at rest: In addition to working from home, I'm using BT Openzone from my office, going via the Uni VPN for my freelance work. As Openzone has security issues, they offer their own but state that it won't work if another is installed. Is it okay for me to use the UoB VPN to make online payments? Thanks again Jez

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Jonathan (Network Specialist) August 09, 2012 09:10

The UoB VPN is "reasonably secure" and no more or less suitable for making online payments then a general home broadband connection. The UoB VPN is encrypted, but in any case any vendor offering online payments should have their own website encryption.

And for what it's worth, you should be able to have two VPNs installed on the same computer, you just can't connect to both simultaneously. I think BT are just being overly cautious when they say this isn't possible.

Hope this helps,
Jonathan

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The UoB VPN is "reasonably secure" and no more or less suitable for making online payments then a general home broadband connection. The UoB VPN is encrypted, but in any case any vendor offering online payments should have their own website encryption. And for what it's worth, you should be able to have two VPNs installed on the same computer, you just can't connect to both simultaneously. I think BT are just being overly cautious when they say this isn't possible. Hope this helps, Jonathan

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Jez August 13, 2012 12:30

Cheers Jonathan... really helpful.

Thanks

Jez

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Cheers Jonathan... really helpful. Thanks Jez

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Simon February 08, 2013 16:56

Hi Everyone (but mainly Jonathan - hopefully you are still following this thread).

I am having the same problem with connection error 619. I am using a Thomson 585v7 router, and I have had a look through all my router settings but couldn't find anything to allow my router to use VPN or allow PPTP passthrough. I did some googling and found that there is a way to get the 585v7 to do this by either changing some nat.ini file, but I thought I should probably ask for some professional advice first.

Thanks
Simon

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Hi Everyone (but mainly Jonathan - hopefully you are still following this thread). I am having the same problem with connection error 619. I am using a Thomson 585v7 router, and I have had a look through all my router settings but couldn't find anything to allow my router to use VPN or allow PPTP passthrough. I did some googling and found that there is a way to get the 585v7 to do this by either changing some nat.ini file, but I thought I should probably ask for some professional advice first. Thanks Simon

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Anilkumar March 06, 2013 00:44

Hi Everyone
When virgin people changed my wirless modem to D-Link, i got the same problem. I went to firewall setting and changed application level gateway configration. Please check image for more details

Cheers
Anil

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Hi Everyone When virgin people changed my wirless modem to D-Link, i got the same problem. I went to firewall setting and changed application level gateway configration. Please check image for more details Cheers Anil <a href="https://d37wxxhohlp07s.cloudfront.net/s3_images/867452/Fix.JPG?1362530515"><img src="https://d37wxxhohlp07s.cloudfront.net/s3_images/867452/Fix_inline.JPG?1362530515" alt="" /></a>

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